Help
If something went wrong or you just need a hand, reach us through one of the channels below.
How to reach us
Timelines
Claim review
Per the public offer — up to 14 calendar days.
Refunds
A support decision returns the money to your balance at once: spend it or withdraw it. If the seller cancels the order or accepts a return, the money goes back to the card, and the timing depends on your bank.
Frequently asked questions
Where is my item?
Don't confirm receipt. Open a dispute in the deal, describe the problem, and add any evidence you have. The decision is made from that deal's own materials.
How do I open a dispute?
The "Open a dispute" button is available to both sides after payment and before the deal closes. State the reason and attach evidence.
How do I get a refund?
After delivery, the buyer can send a refund request. The seller can accept or decline it; if you disagree, the request can be escalated to a dispute.
How do I contact the seller?
All messages to the seller go through the deal's chat — that keeps the conversation protected and visible to a moderator if a dispute needs one.