Payment remains in the deal
After payment, funds do not go to the seller right away: the deal moves through delivery and confirmation stages.
Secure deal
NEDURNO guarantee
Payment stays in the deal while the buyer checks delivery and confirms receipt.
The guarantee works only inside a NEDURNO deal: we record each stage, keep the payment protected, and give both sides a clear path if a question arises.
Deal journey
How the guarantee works
Both sides can see the current status from creation through closing. The exact deadline is always shown in the individual deal.
Delivery data is protected
Item details are not sent as a regular chat message. They stay in the protected deal section and may be revoked if a dispute is opened.
Status and deadline are visible
The deal page shows its current stage, confirmation deadline, and active safety restrictions.
Two sides of a deal
Use the guarantee correctly
Protection relies on actions inside the deal. Keep important messages and steps in its interface.
For buyers
Check delivery before confirming it — this is the key moment when you control how the deal is completed.
- Pay with the payment button inside the NEDURNO deal.
- Before confirming, make sure the item was received and matches its description.
- If there is an issue, describe it in the deal and add any available evidence.
- Check the protection period on the deal page — it is calculated separately for each purchase.
For sellers
Handle delivery and communication in the deal so the sequence of actions is clear to both sides.
- Start delivery after the deal shows a paid status.
- Share item details through the protected deal section, not a regular chat message.
- Watch the status, deadline, and messages in the deal.
- If a dispute opens, respond to the facts and add relevant evidence.
Safety review
Timing and access to delivery data are set per deal
Timing depends on the seller’s rating and status. That is why each purchase has its own deadline.
- The exact deadline is on the deal page
- Elevated risk alerts moderation without hiding delivery data
- The confirmation window depends on risk level
If something goes wrong
A dispute is resolved from the deal record
If either side disagrees with the result, open a dispute before the deal is completed. The moderator can review the action history and attached evidence.
A return request also stays in the deal
After delivery, the buyer can submit a return request. The seller can accept or reject it; if there is disagreement, the request can be escalated.
Common questions
Know this before confirming
Short answers about timing, delivery data, and what to do if a deal does not go as planned.
When does the seller receive payment?
After payment, the money remains protected by the deal. The seller receives it after delivery and the final check.
Why can the guarantee deadline differ?
The confirmation period is calculated per deal from the seller’s rating and status; the exact time is shown on the deal page.
Does a safety review hide delivery data?
No: item details stay available after delivery. Elevated risk alerts moderation, and the confirm window or payout delay may be longer.
What if the item was not received or does not match the description?
Do not confirm receipt. Open a dispute in the deal, describe the issue, and add available evidence. A decision is made from the materials of that specific deal.
How do I open a dispute?
Both sides can open a dispute after payment and before the deal is completed. State the reason and attach evidence.
Does the guarantee protect payments outside NEDURNO?
The guarantee mechanism is tied to payment and actions inside a NEDURNO deal. Payments and arrangements outside the deal do not appear in its statuses or dispute materials.
Ready to make a guaranteed deal?
Choose an item or publish an offer — every protected transaction starts with a NEDURNO deal.